iubenda Reviews

347  Excellent
TrustScore 4.5 out of 5

4.5

In the Software Company category

Write a review

Company activitySee all

Reviews4.5

347 total


Sort:


Rated 1 out of 5 stars

Iubenda me unsolicited email

Iubenda me a single unsolicited email, which was disappointing nonetheless. While the frequency was not as egregious as some companies, receiving unsolicited emails even once can be frustrating. I hope Iubenda takes feedback seriously and ensures that their communication practices are respectful and in line with customer preferences.

Date of experience: March 05, 2024


Rated 2 out of 5 stars

Average at best

While Iubenda excels in branding and marketing, its functionality leaves much to be desired.

For users with simple WordPress websites utilizing their plugin, Iubenda may seem like an ideal solution. However, for those requiring custom code integration, particularly for multilingual sites outside templated-based builders, the experience is far from satisfactory.

I've spent two weeks engaging in tedious back-and-forth communication with Iubenda, yet we're still far from achieving a viable solution with a response every two days if we're lucky.

At best, the live support can help with the basics, but at worst they will give you completely inaccurate feedback... "Yes, it looks good to me", meanwhile none of the languages are switching for non-English speaking visitors.

After reaching a point of frustration, I asked if I could hire someone to do the job, hoping that they would recognize their poor support - instead, for the first time I got a rapid response with a list of vendors.

For me at least, I will not be recommending their services to future clients as it's just not worth the hassle.

Update: The functionality now seems to be working, though the experience to get to this point remains as is.

Date of experience: February 28, 2024


Rated 1 out of 5 stars

The worst company I've ever worked with

Their scripts did work properly. They did not understand the problem and kept telling me everything works perfectly when I was showing them proof that it wasn't. They refused to get on the phone for me to communicate the issue to them. They have completely stopped responding to messages. They are in Italy, so we would only get one message per day when they were responding. Quite frustrating when there is a deadline and they refuse to get on the phone. They not only ghosted us now, but this also happened right when we signed on. We had to reach out to our original sales person just to find someone that would respond. I've never worked with a company this terrible to their paying customers. I never write reviews, but hopefully this one saves a few people from experiencing what we've experienced.

Date of experience: February 01, 2024


Rated 5 out of 5 stars

Ottimo servizio

Ottimo servizio, e nel mio caso, facile da implementare su hai sito realizzato con Wordpress grazie al loro plugin “all-in-one”.
Il team di supporto é sempre pronto ad assisterti in caso di domande o chiarimenti.
Un grazie special a Sara del team di supporto di iubenda.

Date of experience: November 06, 2023

Reply from iubenda

Grazie molte per la tua recensione positiva!


Rated 5 out of 5 stars

I'm very happy to use Iubenda

I'm very happy to use Iubenda. It is complete for privacy/cookie law and the assistance is very competent and kind. I didn't understand how to do something and the assistance guided me step by step, answering me quickly and clearly. I am really satisfied.
Serious company.

Date of experience: November 14, 2023

Reply from iubenda

Your opinion means a lot to us. Thank you for appreciating the hard work and dedication of our team


Rated 5 out of 5 stars

Fanstical customer service! Great iubenda!

Even though I started out anxious as hell and with a completely wrong attitude, Sara calmed me down (even though she potentially would have been entitled to tell me off) and you mega-helped me. Fanstical customer service! Great iubenda!

Date of experience: October 05, 2023

Reply from iubenda

Thank you for your kind words! We're thrilled to hear that our support met your expectations.


Rated 5 out of 5 stars

Small business, big customer service

A quality team who brings top notch small business customer service to their clients. Sometimes customer service tickets take a day or so to get a response, but the hands-on help is worth the wait. Raffaele is a champ and has been a big help to our business.

Date of experience: July 27, 2023

Reply from iubenda

Thank you for your kind words! We're thrilled to hear that our support met your expectations.


Rated 5 out of 5 stars

I'm happy with the service.

I'm currently using iubenda's Free plan, and it took a while to make the adjustments. But now I'm happy with the service. Leonardo Tamion from iubenda's support team was skilled, patient, and helpful in answering all my questions. I'm truly grateful for his help.

Date of experience: August 24, 2023

Reply from iubenda

Thank you for your positive review. We're glad to hear that Leonardo was able to help you


Rated 5 out of 5 stars

Great Service from Iubenda Compliance Solution

I've found that Iubenda is the most complete solution for website legal requirements with the best mix of features and price. It is continually updated as legislation changes and covers all countries not just the US and Europe.

Iubenda recently added a new feature to log consent where a country required it. This obviously has a cost to them. Although, they had not anticipated clients on certain plans would take up this feature they did not hesitate in adding the feature to these plans when asked.

Date of experience: October 06, 2021


Rated 5 out of 5 stars

Great helper to create those boring docs

Great product with an intuitive UI and all the features we need, I'd recommend it without any doubts. For they price they ask for - it's a 100% valuable offer. We used it to create the legal docs like T&C and Privacy Policy on two languages.

Date of experience: February 14, 2023

Reply from iubenda

Hello Kyrylo and thank you for taking the time to share your positive experience with iubenda. We are happy to hear that our platform was helpful for you in creating legal documents such as Terms & Conditions and Privacy Policy in two languages. We are committed to providing our users with a smooth UI and all the necessary features to comply with privacy laws. Thank you for choosing iubenda!


Rated 5 out of 5 stars

competent assistance and easy to understand also for unexperienced people like me

I'm really satisfied. Cookies and privacy policies are not that easy, Iubenda makes it easy and - most important - is always up-dated. I found it difficult to integrate the policies in different languages in my web site. I asked for further information and they answered with the right information link at once.

Date of experience: February 04, 2022

Reply from iubenda

Thank you very much for your positive feedback!


Rated 5 out of 5 stars

Iubenda is a great tool for keeping a…

Iubenda is a great tool for keeping a website legal with privacy policies and cookies etc. Iubenda checks to ensure my websites are up to date and if not they let me know what I have to do to update this. And, if you have any questions they are great helping out. I have been using iubenda for a long time and have complete confidence in them. Their price ranges are excellent and if they can save you money they will let your know, they have suggested this to me several times. Brilliant organization have not found one better.

Date of experience: April 05, 2021

Reply from iubenda

Hello Jan, thank you very much for your review, for your positive feedback and your kind words


Rated 5 out of 5 stars

I must say that the assistance received it was excellent

I must say that the assistance received from the ladies of Iubenda with whom we read by e-mail has always been excellent and aimed at solving problems with my website. I am fully satisfied

Date of experience: November 29, 2022

Reply from iubenda

Thank you very much for your positive feedback!


Rated 5 out of 5 stars

The go-to solution for all things GDPR and legal compliance online

I'd been looking for a solution that combines privacy policy and terms & conditions for my site, and I'm so glad I found iubenda. Everything is super easy to adjust and set up so you know you're always covered, especially with all the changes around privacy around the world. I always appreciate a good user experience for any apps or web solutions I use and iubenda doesn't disappoint in any way.

The customer service is also exceptional and will go the extra mile for you to help. And that's key for customer experience success and overall customer satisfaction.

The only thing I'd love to see is a bit more personalized emails when receiving updates or getting automated replies. The contrast between that and the actual customer support was quite stark.

That aside, I can't recommend iubenda enough. It's saved me so much time and headaches trying to sort it all out with other, sub-par solutions. Thank you!

Date of experience: October 07, 2021


Rated 5 out of 5 stars

Awesome product and stellar service

Iubenda has a superior product that I am able to offer all of my clients in a streamlined, convenient package. On top of that, they take the time to educate me, offer additional training and resources, and are super knowledgable! Thank you iubenda staff and team!

Date of experience: November 24, 2020

Reply from iubenda

Thank you very much for your review. Your feedback is really appreciated.


Rated 5 out of 5 stars

True customer service

I was very impressed with the service I received from the team, in particular Raffaele. A member of their team proactively contacted me to tell me some of our scripts where not installed properly, and in a scheduled call with Raffaele, he not only helped me configure the software correctly, but he also helped correct the errors that our own developer made.

I wish more software companies provided this level of service, I will use them with other projects.

Date of experience: February 22, 2022

Reply from iubenda

Thank you very much for your review. We are always happy to help.


Rated 5 out of 5 stars

Real good service at good prices

Very valuable service for startup companies that want to make sure all legal requirements are met in terms of the ever changing web privacy and cookie policies regardless of the country they serve. We are very satisfied.

Date of experience: June 07, 2022

Reply from iubenda

Thank you very much for your positive feedback!


Rated 5 out of 5 stars

Excellent

I had a very good experience with Iubenda staff. Leonardo Tamion removed a script from my website, because of which it was not possible to display the Cookie Solution. He was really helpful. I thank him again for the great work.

Marco

Date of experience: January 09, 2022

Reply from iubenda

Thank you very much for your review and to appreciate our efforts.


Rated 5 out of 5 stars

Excellent service, outstanding customer care

If you have a problem, you can bet that their customer care will fix it.
Iubenda really helped me a lot with the privacy and cookies policies for all of my 4 websites.
Strongly recommended.

Date of experience: January 31, 2023

Reply from iubenda

Hi Massimo, thank you very much for your review and for appreciating the work of our customer care agents :)